Courses

Forward Focus features customizable courseware development for your particular organizational needs. Below is a sample list of the Off The Shelf Courses that can be tailored to meet your needs.

Change Agent Bootcamp

Change is constant in organizations today. Learning how to usher change into an organization successfully is a key competency for today's leaders.

Customer Service

This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Teams are an even more important building block of successful organizations in today's flatter organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

Integrity Selling

Take your sales team from good to great. Success in sales isn’t based on following a set of robotic, process-driven rules. It begins with the head and heart of the salesperson.

Consciously Communicate

How do your behaviors give away the type of leader you are, and how can understanding of natural behavioral traits increase your effectiveness as a manager?

Creating a Positive Work Environment

A positive work environment is important for the productivity of a company but it is also important to us personally. Our emotional and physical health can be improved by working in a positive work environment.

Management Development Series

“The talented employee may join a company because of its charismatic leaders, its generous benefits, and its world-class training program, but how long that employee stays and how productive he is while he is there is determined by his relationship with his immediate supervisor.” (Findings of a Gallup Poll, Marcus Buckingham) The Forward Focus Management Development 12 course series provides the skills development building blocks for successful managers, supervisors, and leaders.